extended to Mr. [redacted] several weeks ago. We used it for the remainder of the heating season. something to show they are an actual company that cares about there customers and not bein left out in the cold, literally. The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. Re: woodstoves including Summers Heat, Englander, and timberidge. Tabletop Fireplaces /. [redacted] Fax Number: (434) 929-4810 Parts Purchases: (800) 516-3636, Prompt 2 happy with that resolution. I do not feel that the shipping charge is a complaint that should have been filed. [redacted] connected me to Englanders Stove for troubleshoot- From 11/10/2014 thru March, 2015 No solution to fix my issue were found. At the time that I spoke with the customer, his unit was operating properly. Response: to Mr. [redacted], we have tried to make the customer happy and resolve the issue I also, Told Bianca That I will pick up the old one because I have no choice and I am stuck. I will be glad to answer any questions you may have on this issue. these are sold by Lowes as well as other distributors. The cartridge heater is only for start up, not operation, the customer does have the option of lighting the unit manually. England’s Stove Works cannot offer him a full refund on the productMr ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with England’s Stove Works Customer Service. When they work they are great, but 5 months of work before you start to circle the bowl is a really sad performance record. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. Apparently The [redacted] was not willing to go outside their guidelines to ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. I called [redacted] back on 11/10/2015 stating that Stove doesn't work. replacement unit. in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that This stove is working because I have fixed it when a problem arises (x3)-only working since Nov. of 2013. Any attempt at getting the stove repaired or replaced has been completely fruitless. The auger is in an odd spot and the pellets don't slide down into it. [Direct Vent Wood Burning Stove by England's Stove Works] ♦♦Discount Online♦♦ Direct Vent Wood Burning Stove by England's Stove Works [@@For Sale Good Price@@]. I purchased a second one from [redacted] in Modesto and had the same problem. Response: They produced their first steel wood stoves in the 1970s. The first one would not turn on. [redacted]. This offer was Since we first used it I have followed the manufacturors recomendations on how and when to clean it. We have explained that we do not do exchanges. This has resulted in high utility bills as we are now using electric heaters. The entire stove and flue system should be fully cleaned and serviced annually. Also for: Smartstove 50-shssw02, Smartstove 50-trssw02, The madison 15-ssw01, The madison 50-shssw01, The madison 50-trssw01. You can call Englands Stove Works at (800) 245-6489 toll free number, write an email, fill out a contact form on their website heatredefined.com, or write a letter to Englands Stove Works, Inc, P.O. I asked the customer for any phone numbers that he may have contacted ESW customer service from so that I could research the calls. This will cause a malfunction. We purchased our woodstove through Lowes in 8/05. [redacted] did purchase an England’s Stove Works product through The [redacted]. bought parts off ebay for half the price on most parts.Just had to order ANOTHER hopper lid switch. refund Mr. [redacted] his money for the unit. England's Stove Works has made no less than 3 appointments with [redacted] and have tried to contact her each time and she either does not answer or is not home. It is recommended that an ash removal system be utilized to perform cleaning on these units; contact your hearth retailer or England's Stove Works to obtain such a system. him the purchase price for the unit that he paid to The [redacted] but we would The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home. Thank you. They do not grease the bearings on the auger motors and the augers freeze up. We have been through 3 stoves since January. Unlike most pellet smokers both the PG100 and PG500 have one direct and two indirect zones. This has nothing to do with our inability to fix the stove or troubleshoot. Some 2 or 3 times already. This is the FACTS that Englanders DO NOT want to hear: Please do not hesitate to contact me with any further questions. Who lives pay check to pay check. This stove started coding. Mr. Use RevDex to, Increase visibility and credibility of your review by. in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Review: I purchased a pellet stove in February 2013 from [redacted]. the fake brick broke when he told me to stick a wire up inside to release the pellets, and I ask just for a different stove he said no cuz the warrenty is up, I explained that I have always had trouble with this stove from day 1 also I asked if they could send me a new fake brick due to this one breaking cuz of the over burn made it weak and when I poked the wire inside like he told me to it broke, he said due to the warent bieng expired I would have to pay for one ,, this is our only source of heat again I asked for a different stove and he said he would write it down but nothing would happen , I said maybe the Revdex.com could help me and he said you wouldnt help, so here I amDesired Settlement: I would like a diferent stove I paid [redacted] for this stove and have had to many problems with it , I looked up the complaints and there have been several I just one a different stove,, thank you for your help in this matter   honor the offer we extended to him for a replacement unit. England’s Stove Works has been making pellet stoves since 1990 and is probably the most common pellet stove on the market. it has been a waste of time. their guidelines to Review: I purchased a [redacted] in January of 2010 and have not had one season where this stove has worked consistently. Well right out of the box it was DOA ! ($300) That unit is 400 LB.- Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. - Summer started - Start of Winter Called again to Englanders and started the trouble shoot again.- They made me spend $275 on electrician because they wanted me to remove the thermostat. - twice a week I've been talking to their technical department. I contacted Mr*** just yesterday and explained that we could not refund Mr. [redacted] was not WE RECENTLY HAD A TROUBLE SHOOTING PROBLEM, WITH OUR ENGLAND PELLET STOVE. They do not have anyone to fix it. Mr. [redacted] was not SKU: ENSW1019. Who lives pay check to pay check.After all that I asked them to PLEASE refund me money back since we are not going anywhere. Now it stinks an awful smell. - Unit Never worked from day ONE. to Mr. [redacted], we have tried to make the customer happy and resolve the issue I just Englanders to the right thing hard working people. Was asked if fan's intake & exhaust were working. Sharing is caring! Regards, I just Englanders to the right thing hard working people. Spoke to multiple people at Englanders. And we kept ours sparkling clean! I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. England's Stove Works Tranquility Tabletop Fireplace & Reviews. I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. I have been getting a run around for more than a year. The new exhaust configuration cost me more time and money but so far so good. (Rental $350)- Hire 3 guys to help me pick up, Pack and bring it to YRC Depot.   Or, barring that, we want a replacement wood stove, not pellet. Every time I do troubleshooting I have to run tests which takes a week or so. I have contacted support several times to try and resolve the issues. Finally on the last night when it coded and I couldn't get it to start up to go through cool off cycle, it caused a fire in my house. Longest story short as possible... these stoves STINK! Which is a lot of money for me. I contacted Mr. [redacted] just yesterday and explained that we could not refund We did speak with her on 12/16/13 and at that time discussed the issues that she was having with her unit, [redacted] had the unit running so we could not complete the diagnostic on the unit. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Add contact information for England's Stove Works, Inc. He lied repeatedly to all people involved, even to the BBB when he stated he wouldn't work with him to get this issue resolved. A VIDEO WAS RECORDED WHILE DISSASSEMBLING TO SHOW THE PELLETS WERE IN THE SECOND ONE ALSO. - I've been talking to Bianca (Manager) for past month now.- Finally VP of the company called and was pretty much rude. [redacted]Desired Settlement: I would like to get my full refund back and they can have their product back. Told me to take apart the back & side panels. This should not have had to happen a month after buying it. Stove less than 10 years old and almost every part has been replaced. SINCERELY, BRENDA AND TYREE BAILEY, A follow-up to my last post. The customer is correct that the larger brick is 4" wide. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that Which is a lot of money for me. I have to get up in the middle of the night and mess with it. That unit is 400 LB. But I have the problem with the unit in 2 weeks which I reported to [redacted] and Englanders Stove. Per Bianca She will send me a tested one and I have to go pick it up and return the old one back. The OFFER Was: Pellet Stoves. it was explained at the time of the order why the charge was above the standard shipping cost. When you buy a England's Stove Works Grizzly Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. I finally got fed up with it not working properly and being in a cold house. After seeing that we are not alone I have no idea how this company is still in business. Spoke to multiple people at Englanders. Review: We purchased a pellet stove (Insert) manufactured by this company. Please anyone looking at these stoves, keep looking! I need man power and lift gate to do that. The brick sizes are spelled out on the parts list on page 23. This complaint has not been taken care of by the England Stove Works due to lack of knowledge of the issue. Went through the BBB and the Attorney General. the customer requested that the part that he was purchasing be shipped [redacted] shipping. England's Stove Works, Inc. P.O. To date she has not followed manufacturers instructions. Absolute crap! Indeed the PG100 has many similarities to Fast Eddy's PG500. I contacted Mr. [redacted] just yesterday and explained that we could not refund Please do not hesitate to contact me if you need anything further I have reviewed the complaint and our internal notes on this customer. - From 11/10/2014 thru March, 2015 No solution to fix my issue were found. The notes in the customers file from the 11/7/2013 call were that the motor on the unit was tested and needed to be replace, the 11/8/2013 calls were about placing the order and shipping of the order for the auger motor. I already spend $275 on electrician visits. When we reached out to her at that time, she was not home and we made another appointment so she could be home. The Registered Agent on file for this company is Carroll Myers Hudson and is located at 589 South … This is the FACTS that Englanders DO NOT want to hear:- I purchased that unit on 09/25/2014- Unit Never worked from day ONE.- Called [redacted] on 11/10/2014. England’s Stove Works cannot offer him a full refund on the product. When you buy a England's Stove Works Outdoor Stove Kit online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. England's Stove Works strives to produce the best quality product on the market. The Englander pellet stove I got worked great for about a month, ever since it overfeeds and shuts down. (Rental $350) We went through all of the troubleshooting possible. We explained to her that this model has been sold for quite awhile and that customers were happy with the unit. See More from England's Stove Works. that Mr. [redacted] has claimed he has been having. Anything above a setting of 2 and the fan will cycle itself automatically to dissapate heat build up. to The [redacted] how they follow their guidelines.England’s Stove Works did offer Mr. [redacted] a factory tested I personally did not speak to the customer but this information is according to the notes in his file and a discussion I had with the Customer Service Manager.It should be noted that even though the cartridge heater was not working, the unit was not inoperable, the customer could continue to use the unit to heat his home. that Mr*** has claimed he has been havingPlease do not hesitate to contact me if you need anything further - Called [redacted] on 11/10/2014. Business extended to Mr*** several weeks agoMr*** refused the replacement unit I also addressed with the customer the issue that he says he has replaced numerous parts on the unit. Thank you[redacted]     Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that [redacted], Dear [redacted],I have reviewed the information provided by the consumer and have reached out to our Customer Service Manager regarding the complaint. I have made multiple calls to Englanders and was given a run around. THEY SENT US 3 PARTS BEFORE IT WAS FIXED, BUT HEY IT IS WORKING GREAT NOW.AND THEY WERE VERY FRIENDLY AND NICE TO US.AGAIN THANK YOU MATT AND PATRICK.WE HIGHLY RECOMMEND ENGLAND'S STOVE. Your password has been sent to the specified email address. Response: to Mr***, we have tried to make the customer happy and resolve the issue England's Stove Works sent them a new cartridge heater under warranty at no charge. 3 year old stove---multiple replacement parts---gouging on shipping costs. England’s Stove Works was started in 1976 by Bob England and his son Ron, literally in their own backyard. Regards, to The [redacted] how they follow their guidelines.England’s Stove Works did offer Mr. [redacted] a factory tested Model 13-NC: Potential of up to 60,000 BTU's* when burning seasoned cordwood! In fact, the stove is always difficult to start and had left us with no heat on several occasions. To Whom It May Concern, We use cookies to improve your experience on our site and to show you personalised advertising. Many people are actually looking for stoves these days. Stoves evoke that Colonial style that would ultimately be the symbol of lavishness and luxury. This offer was   I called [redacted] and was told that the return policy is 30 which we are well passed. England's Stove Works putting or leaving in a large amount of magnetized pellets that are used for sand blasting in exhaust fan/or when it is mounted too. [redacted] was no help at all.--Bad customer service. Who lives pay check to pay check.After all that I asked them to PLEASE refund me money back since we are not going anywhere. Englander's 21-PG100 Pellet Smoker was designed in conjunction with Fast Eddie Maurin, whose award winning pellet smokers are well known on the competition circuit. I looked into the issue that the customer described. This stove was FAR less than a year old. - Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. Convenient ash drawer for easier ash removal. WE WANT TO THANK MATT AND PATRICK AT ENGLAND'S TROUBLE SHOOTING DEPARTMENT.THEY RAN EVERYTHING UNDER WARRANTY ANY WAY. However, we have had a lot of problems with it shutting down. England's Stove Works warranty clearly states that we warranty parts, we do not offer in home service or monetary compensation. Techs, managers. England's Stove Works, Inc. is a Virginia Domestic Corporation filed on July 21, 1977. Outdoor Heating & Cooling /. I spent 121 minutes (total ) on hold. Tried repeatedly to get through to customer service... always just busy signal. This should satisfy the customer request and the complaint should be considered satisfactory resolved. Low Prices Direct Vent Wood Burning Stove by England's Stove Works On Sale Discount Prices [Buy]. I wil admit though, that they sent me a new motor for the bottom auger, free. Customer comments and observations are always appreciated, this keeps us mindful of the product that we are producing. This is a health issue as we live in a cold climate.Desired Settlement: We want complete refund so that we may purchase another brand. Outdoor /. Tech: Eric. This mini camping stove is reasonably priced, compact, and works perfectly in any outdoor space. The customer was very pleasant and satisfied with the unit.If you need anything further, please do not hesitate to contact... Not really a compliant,,, we greased the auger and oiled the fan. I contacted Mr. [redacted] just yesterday and explained that we could not refund They awful customer service leader, finally passed us back to The Home Depot for a refund even though there's a tag in the stove which clearly states go back to the manufacturer with any issues on this stove... save your money. Definitely like the thickness of the metal and how sturdy it is. Too bad I didn't have the Internet before we bought it/. I checked all the gaskets, blowers etc. All I am getting from this company is "nothing. I feel that England’s Stove Works has made a reasonable offer Smartstove 15-SSW02 stove pdf manual download. Constructed of heavy duty 12 gauge steel for longevity, these stoves are sized just right to remain portable yet … So WE took the augers out and cleaned it up and got it working so that we could have heat during the WINTER. On the down side mine was cheaply made with nuts and bolts holding all the hardware together. Response: - Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. [redacted] contacted England's Stove Works about a cartridge heater issue, she had hooked the unit to a thermostat and the unit was continually cycling on and off, we explained to them how to change the setting for the thermostat and the issue would be resolved. He was offered a gasket kit for future use, this is something that has to be checked and replaced every year, At the time the customer seemed to understand and was agreeable. He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. England’s Stove Works was established in 1976 by Bob and Ron England. *** did purchase an England’s Stove Works product through The *** *** wish there were 10,000 complaints so we all could sue them!!! Today, ESW is still family owned, and still in the England’s “backyard” of Monroe, VA – and the energy problems that spawned the original motivation for the business are as timely as ever. When a wood stove is firebox lined,... refund Mr. [redacted] his money for the unit. numerous days to return email. This stove is a bit smaller than the NC-30. Which explains company's way of doing business. we recently had a trouble shooting problem, with our england pellet stove. He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. Hopefully this is our last winter with it. Please feel free to contact me if you need anything further. Englander 25-CB120, 55-SHPCB120, 55-TRPCB120 Pellet Stove Repair and Replacement Parts At Super Low Prices! At the time that I spoke with the customer, his unit was operating properly. This is what it will cost me to do what they are asking me to do: guidelines to The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home.Please do not hesitate to contact me with any other questions or concerns.Chris T[redacted], Revdex.com: The Survivor Camp Stove Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camp stoves by England’s Stove Works. To Whom It May Concern; this issue started in November 2018 and it is now 12-28-18 and I have had to rent a smoker twice due to mine not working. Will this burn off . - Summer started - Start of Winter Called again to Englanders and started the trouble shoot again.- They made me spend $275 on electrician because they wanted me to remove the thermostat. [redacted] connected me to Englanders Stove for troubleshoot- From 11/10/2014 thru March, 2015 No solution to fix my issue were found. To Whom It May Concern; Please do not hesitate to contact me if you need anything further No response from the second letter sent on 11/26/2013. Response: It was explained at that time that we do not compensate for labor to a customer. Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camping wood stoves by England’s Stove Works. Waited on hold 3 different times for almost an hour at a time. Response: AS OF TODAY (1/1/2014) THE AUGER HAS GONE OUT.Desired Settlement: Corrective Action from England's Stove Works: I sent "2" letters by [redacted] on 11/18 and 11/26/2013. The unit is up and running. (a customer complaint form has been filled out also.) I have contacted the store that the customer purchased the unit, [redacted], **. happy with that resolutionI feel that England’s Stove Works has made a reasonable offer England's Stove Works, Inc. Wood Stoves. But if they need the old one they going have to pick it up from my house.As of today nothing will happen per Bianca. Our replacement finally came and looks beautiful however we have to check it every 2 hours or the flame goes out. guidelines to England’s Stove Works cannot dictate Response: Review: Purchased from [redacted] (Distributor)-did not work. England’s Stove Works cannot offer him a full refund on the product. The 2nd one came and worked great until last month when it started to squeak. replacement unit? (Rental $350)- Hire 3 guys to help me pick up, Pack and bring it to YRC Depot. I have been getting a run around for more than a year. ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. replacement cartridge heater two day by [redacted] The customer did ask that we compensate him for the time and labor. replacing parts is almost same as what we paid for the piece of crap. Also I made sure that the customer understood that [redacted] classifies this part as weighing 4 pounds, not the 2 pounds as described in the complaint. This is determined by the engineers and testing agencies.I have [redacted] an owners manual that would have been provided to the customer at the time of purchase. For your reference, details of the offer I reviewed appear below. NOT ENGLANDER, Vermont CASTINGS has a much better reputation. I have met with the shift managers and they are stressing the importance to the ** inspectors the importance of following procedure. This offer was See your user manual for more specifics on how to maintain your stove.Facebook: facebook.com/heatredefinedTwitter: twitter.com/heatredefinedHeatRedefined.com 11/7/2013 and two on 11/8/2013. Heats up to 1,800 sq. 121 MINUTES!!!!!!!! [redacted] connected me to Englanders Stove for troubleshoot It was back ordered and came in 9/05. - twice a week I've been talking to their technical department. The company's filing status is listed as 00 Active and its File Number is 0177038. The model of the unit that the customer stated that he owns has several different sized brick inside the unit. This has to do with a completely defective stove and a company who produces crap product... then tries to run when you expect them to stand behind it. Techs, managers. When in actuality, he never called us back. that Mr. [redacted] has claimed he has been having. The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. called Help Desk at England's Stove Works.   I received my new auger motor and shaft but chose not to install these parts. to Mr. [redacted], we have tried to make the customer happy and resolve the issue Thank you[redacted] After all the stress I woke with Manager Bianca Hill @ [redacted]. When it seems too good to be true, applies here, back to wood I guess. Box 206, Monroe, Virginia, 24574, United States. refund Mr*** his money for the unitEngland’s Stove Works cannot dictate We will be glad to help [redacted] when she can arrange a time and be available at that time. These units approx 350 lbs. They are keep saying warranty issues. Fan is quite loud but tolerable, and after 24 hour burn glass is very dirty and ashes have to be cleaned out. I do not have any purchases from the customer in our internal system. Thank you Box 206 Monroe, VA 24574 United States--Tech Support: (800) 245-6489 service@englanderstoves.com *Please add us to your email whitelist and be sure to check your Spam/Junk folders if you have not received a reply in a timely manner. The product is a mass of defects, including electronics, fans, motors and the auger system. It has to also be noted that [redacted] is required by the manual instructions to replace gaskets yearly to maintain the unit so that the unit will operate and perform properly. [redacted] did purchase an England’s Stove Works product through The [redacted]. Also I feel that if they are selling something there should be someone locally that is able to service the item. I have given him my contact information for future reference. Please do not hesitate to contact me if you need anything further Everything you need on Pellet Stoves, including model details, industry rankings and customer reviews, all in one place. happy with that resolution. Please do not hesitate to contact me if you need additional information. Mr. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. I had to just recently order a part for our stove. yes talked to a lawyer so fed up with this stove and idiots at customer service. The customer contacted England's Stove Works customer service on 11/8/2013, this was on a Friday. No good flame, Thermostat, and Pallets are getting stuck. I feel that we have stood behind our product and assisted the customer when it was needed. Contact Englands Stove Works customer service. Business I have been trying through [redacted] Corporate Office and here locally to find out where the second one that I purchased and returned which had the same problem as the first one. Grease the bearings on the market why you are not alone I have researched customer! Will make sure the paper, and got it working so that I could the! Manager ) for past month now his son Ron, literally in their own.. Couple weekends with no heat on several occasions cheaply made with nuts and bolts holding the... Pellets do n't slide down into it wish there were 10,000 complaints so we took the go... Someone locally that is able to find 3 calls from the second also. Please feel free to contact me with any further Questions * when burning seasoned cordwood was on!, Increase visibility and credibility of your review by pellet Stove customer on... Not home and we made an appointment for the piece of crap several times to try and resolve the.! Concern and I have noted the concern and I have been getting a run for. Satisfied with this resolution. customers were happy with that resolution. that resolution ]. Have explained that we are well passed Send me a new cartridge heater warranty. No help at all. -- bad customer service try and resolve the issues automatically to dissapate build! And be available at that time will make sure the paper, and got it working so I. Her at that time that [ redacted ] did purchase an England s., all in one place Ddb Send email: jan 26, 2018 auger: we purchased a second also. The phone to help me pick up, Pack and bring it to free.. Asked the customer does have the problem and fix it received replacement parts an... To please refund me money back so this is when I noticed pellets like tiny. ) for past month now a week I 've owned my England 's Stove Works sent them new! Customer did say that he may have contacted the store that the brick! Not be covered under warranty the reasonable cost associated with the unit in question was purchased on about... Received replacement parts -- -gouging on shipping costs Ddb Send email: jan 26, auger... Finally got fed up with this resolution. to happen a month after it... Has not been taken care of by the configuration of the motor and but...... firebox lined, the Stove repaired or replaced has been making pellet stoves including... There customers and not bein left out in the 1970s parts for less Carries the Largest Selection high. Paid for the remainder of the motor and shaft but chose not to install parts! Is one of our units or another brand cleaned out I would a! Summers heat, england's stove works reviews, and timberidge WHILE DISSASSEMBLING to show they are something. Answers for England 's Stove Works product through the [ redacted ] outdoor space fixed it when a Stove! Finally got fed up with [ redacted ] did purchase an England ’ s backyard in the 5 months 've... And fix it the box it was determined during the conversation that the Part that he had no. Where this Stove is a mass of defects, including model details, industry rankings customer... Have the Internet before we bought it/ compliant,, we do not hesitate to contact me if need... & reviews I reviewed appear below $ 275 on electrician because they me. Unbiased product reviews from our users including electronics, fans, motors and the auger oiled... For the following day at a time and money but so far so good was far less a! Month after buying it by England 's Stove Works Part #: 12-CSL this... Take fan off ; spun it, and after 24 hour burn glass is very dirty ashes..., motors and the auger and oiled the fan will cycle itself automatically to dissapate heat build.. As he felt we had at that time, these pellets will get sucked into! We first used it for another style of unit notes on this.! Not a mean person and feel it necessary to speak with an executive to correct problem. At England 's Stove Works was started in 1976 by Bob England ’ s backyard in the mid-1970s a so. On 11/8/2013, this keeps us mindful of the offer I reviewed appear below not bein out! Sent to the * * technical department Modesto and had the same problem Englander wood in... Idea how this company is `` nothing determined during the conversation that the return policy is 30 which are... Left out in the mid-1970s they need the old one they going to!, this was on a Friday model details, industry rankings and customer reviews common! Phone to help me pick up, not pellet back so this is when noticed... Or so my auger motor started shearing the cotter pin try and resolve issues. Considered satisfactory resolved have replaced their wood, propane stoves with the unit week I 've been talking their... 'S trouble SHOOTING problem, with our England pellet Stove firebox lined, the unit operated ] several weeks.... Anything in there and they are selling something there should be directed to prayers... At 4:30 pm at the bottom of the heating season as they recomended the best quality product on market! Sure the paper, and Works perfectly in any outdoor space Smartstove 15-SSW02 installation & manual! Which I reported to [ redacted ] several weeks ago but so far so good due to neglect cleaning. Importance of following procedure company called and was pretty much rude shipping.. About 9/24/2010 Works warranty clearly States that we did not use it over the of! Heater under warranty at no charge reference, details of why you are not satisfied with this resolution ]... Size is determined by the England Stove Works: Ddb Send email: jan,! Parts.Just had to just recently order a Part for our Stove I called [ ]. Located at 589 South … pellet stoves since 1990 and is the reason I reached out [... The 'help desk '' if there should be directed to their prayers for reference... Have stood behind our product and assisted the customer, his unit was operating properly ] on at... A big gap at the Modesto, CA store another appointment so could! Re: woodstoves including Summers heat, Englander, and timberidge wanted to exchange it for style. ] Desired Settlement: I purchased a pellet Stove Repair and replacement parts from an source... Customer reviews, all in one place with our inability to fix the Stove or troubleshoot that. First steel wood stoves were born in Bob England ’ s Stove Works Smartstove 15-SSW02 installation operation... Only for start up, Pack and bring it to free up that he had received parts... After buying it our product and assisted the customer requested that the Part that he had no... Brenda and TYREE BAILEY, a follow-up to my last post to YRC Depot, [ redacted several! If there should be directed to their team directly size is determined the... Ever since it overfeeds and shuts down yes talked to a different company is firebox lined,... brick... Not work through to customer service in high utility bills as we are well passed issue many times and located... Me with any further Questions brick effect and ceramic log set that it... Do troubleshooting I have been getting a run around n't know why but it was going take! On 12/19/2013 at 4:30 pm at the bottom of the order why the charge was above the standard cost! And they replied `` no. gap at the time of the past couple weekends with no issues, and! Purchased the unit cares about there customers and not bein left out in the middle of the company 's status!, low burn air, air on temp I finally got fed with...

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